Welle Health — De-Escalation Training

§ CASE STUDY — HEALTHCARE · 18-MONTH BUILD WELLE HEALTH

Welle Health
De-Escalation Training.
Three languages, real scenarios.

A trauma-informed curriculum redesign for healthcare, law enforcement, and education.

↓ READ ON № CS-03
§ 01 — AT A GLANCE THE FACTS

An 18-month curriculum redesign across three languages.

  • Client: Welle Health
  • Program: De-Escalation Training for healthcare workers, law enforcement, and education
  • Scope: Full curriculum redesign, scenario library, decision drills
  • Stack: Articulate Rise 360 · Qualtrics
  • Languages: English, Spanish, Simplified Chinese
  • Standards: WCAG 2.2 AA, trauma-informed design
  • Course Kitchen role: Curriculum design, scenario authoring, accessibility, localization, brand system
§ 02 — THE PROBLEM WHAT THEY HIRED US FOR

Train frontline workers in de-escalation without re-traumatizing the people taking the course.

De-escalation training touches some of the hardest moments in healthcare and public service. Welle Health needed a curriculum that built real skill — through realistic scenarios, decision drills, and practiced response — while being designed from the start to protect learners from re-traumatization, working in three languages, and reaching audiences with widely varying baselines.

§ 03 — APPROACH FOUR MOVES

Trauma-informed design as a first principle, not a content warning.

  1. 01

    Scenario design with practitioners

    Built realistic scenarios with healthcare workers, law-enforcement trainers, and educators — grounded in real cases, abstracted to protect identities.

  2. 02

    Trauma-informed UX

    Pacing, opt-out paths, content warnings, and learner agency designed in from storyboard. Audited by clinical reviewers before any production.

  3. 03

    Brand-locked design system

    A single design system extended cleanly across three languages, with culturally-aware imagery and translation review by native-speaker SMEs.

  4. 04

    Decision drills, not slideware

    Branching scenarios with consequence tracking, paired with reflection prompts and decision rationales — so learners practice the thinking, not just the right answer.

§ 04 — WHAT WE SHIPPED DELIVERABLES

What landed in their hands.

01

Full Rise 360 curriculum

A complete de-escalation training program in Rise 360, fully accessible to WCAG 2.2 AA.

02

Scenario library

Branching, consequence-tracked scenarios reusable across audiences.

03

Tri-lingual delivery

English, Spanish, and Simplified Chinese — translated and reviewed by native-speaker SMEs.

04

Qualtrics measurement

Pre/post assessment and confidence measures wired through Qualtrics for program evaluation.

§ 05 — OUTCOMES WHAT IT MOVED

A curriculum learners actually finished.

  • Tri-lingual delivery from a single brand-locked design system, deployed across multiple frontline workforces.
  • Trauma-informed design audited and signed off by clinical reviewers before launch.
  • Reusable scenario library that has supported subsequent program extensions for Welle Health.
START YOURS COULD BE NEXT

Got a high-stakes curriculum that has to ship in multiple languages?
Let’s talk this week.

Send a brief. Fixed written quote within five business days.

Start a project → bonnie@coursekitchen.com

For internal review: Enterprise services · Trust & Compliance