September 4, 2023

Welle Training, a leader in de-escalation education for healthcare professionals, law enforcement, and educators, partnered with Course Kitchen to elevate their online curriculum and meet the evolving needs of their clients.

Over an 18-month collaboration, we reimagined the learner journey to create a cutting-edge, inclusive, and impactful training experience. The redesigned curriculum features interactive elements like real-life scenarios, decision drills, and tailored assessments that simulate high-pressure situations across various work environments. This approach empowers learners to practice and refine critical de-escalation skills in realistic, relevant contexts.

Accessibility was a cornerstone of this initiative. The curriculum is now offered in English, Spanish, and Simplified Chinese, ensuring broader reach for diverse audiences. Additionally, the design incorporates features that support individuals of all abilities, making the program truly inclusive.

A trauma-informed approach underpins the training, fostering empathy and equipping learners to respond with compassion and understanding in challenging situations. This emphasis on sensitivity not only develops individual skills but also promotes a culture of respect and care across entire organizations.